pay69 Privacy Policy for Malaysian users

Introduction

This Privacy Policy applies to all personal information processed by pay69 in connection with the website available at pay69.casa and any related services offered under the pay69 brand. References to "we", "our" or "pay69" mean the operating entity responsible for this website. References to "you" or "user" mean any person whose personal information is processed in connection with pay69.

By using pay69, you acknowledge that personal information may be processed as described in this Policy. If you do not accept any part of this Policy, you should stop using the website. Where you provide information about another person, you confirm that you have authority to do so and that the person has been made aware of how their information may be used.

This Policy does not override or reduce any rights you hold under applicable data protection law. Where a legal requirement is more protective than this Policy, that requirement shall take precedence.

Definitions

• Personal Information — any information that identifies or can reasonably identify a natural person, including name, email address, payment account reference, device identifier and browsing behaviour linked to an account.
• Processing — any operation performed on personal information, including collection, storage, use, disclosure, transfer and deletion.
• Data Subject — the identified or identifiable natural person to whom personal information relates.
• Service Provider — a third-party entity that processes personal information on behalf of pay69 under contractual safeguards.
• Cookies — small text files placed on your device by a website to store session, preference or analytical data.
• MYR / RM — Malaysian Ringgit, the currency referenced in pay69 payment examples.

Information we may collect

pay69 may collect the following categories of personal information depending on how you interact with the platform:

• Identity information — full name, date of birth, nationality and government-issued identity reference where age or identity verification is required.
• Contact information — email address, phone number, city of residence (such as Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya or Shah Alam) and corresponding postal code.
• Account information — chosen username, encrypted password, account creation timestamp and preference settings.
• Payment information — the payment method type (for example, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong), transaction reference, MYR amount and timestamps. Full card numbers or full bank account numbers are not stored by pay69.
• Technical information — IP address, browser type, device model, operating system, screen resolution and session duration.
• Usage information — pages visited, game categories browsed, sports markets viewed (EPL, Liga Super Malaysia, UFC or live football) and navigation path through the website.
• Communications — messages sent to support, including any screenshots or attachments you voluntarily provide.

pay69 does not intentionally collect sensitive categories of personal information such as health data, racial origin or political opinions. If such information is accidentally received, it will be deleted without use.

Legal basis and purposes for processing

Personal information is processed under one or more of the following justifications:

• Contractual necessity — to operate your pay69 account, process MYR transactions, settle disputes and provide requested support.
• Legal obligation — to comply with anti-money laundering, fraud prevention, age verification and other applicable legal requirements.
• Legitimate interests — to maintain website security, detect abuse, improve service quality, monitor for suspicious activity and carry out proportionate analytics. Legitimate interest is not used where your rights and interests override it.
• Consent — for optional communications such as promotional updates, where you have freely given specific consent and can withdraw it at any time.

pay69 will not use personal information for a new purpose that is materially incompatible with the original purpose without either a legal basis or your prior consent.

Sharing and disclosure

pay69 does not sell personal information. Disclosure to third parties may occur in the following limited circumstances:

• Service providers — payment processors, identity verification providers, cloud infrastructure operators and analytics partners who process data only on pay69's documented instructions and under appropriate data processing agreements.
• Legal and regulatory requirements — where disclosure is required by a valid court order, regulatory request or applicable law, including fraud prevention and financial crime investigation authorities.
• Business transfers — if pay69 is involved in a merger, acquisition or asset sale, personal information may be part of the transferred assets, subject to equivalent privacy protections.
• Protection of rights — where disclosure is reasonably necessary to protect the rights, property or safety of pay69, its users or the public against fraud, abuse or unlawful activity.

Any service provider receiving personal information is required to maintain confidentiality and use the information solely for contracted purposes. pay69 does not transfer personal information to parties solely for their own independent marketing use.

Cookies and tracking technologies

pay69 uses cookies and similar technologies to support core functionality, remember session preferences and analyse aggregate usage. The main categories are:

• Essential cookies — required for the website to function. They manage your session, support security measures and maintain preferences you have set. Essential cookies cannot be disabled without significantly impairing functionality.
• Analytical cookies — collect anonymised or aggregated data about how visitors navigate the site, which pages are visited most frequently and where errors occur. This information helps improve pay69 content and layout over time.
• Functional cookies — remember optional settings such as language preference or display choices to reduce the need to re-enter the same selections.

You may control non-essential cookies through your browser settings. Blocking all cookies may prevent parts of pay69 from working correctly. pay69 does not use third-party advertising cookies or cross-site tracking pixels for the benefit of external advertisers.

Data retention

Personal information is kept for as long as needed to fulfil the purpose for which it was collected, to comply with legal obligations or to resolve disputes. Specific retention periods depend on the category of information and applicable legal requirements.

Account information may be retained for a defined period after account closure to comply with financial crime prevention obligations or to resolve any outstanding matter. Transaction records may be kept for a longer period where required by law. Technical logs are typically retained for a shorter period consistent with their security and operational purpose.

When retention is no longer justified, personal information will be securely deleted or anonymised so that it can no longer be associated with an identifiable person.

Data security

pay69 implements technical and organisational measures appropriate to the nature of the personal information and the risk of processing. These include encrypted connections between your browser and our servers, restricted staff access to personal data, regular security review processes and secure handling of payment transaction references.

No method of transmission over the internet is completely secure. While pay69 works to protect your information, you should take reasonable steps to protect your own account — use a strong, unique password, do not share credentials and log out when using a shared device. If you believe your pay69 account has been accessed without authorisation, contact support promptly.

Your rights

Subject to applicable law and reasonable identity verification, you may have the right to:

• Access — request confirmation of whether pay69 holds personal information about you and receive a copy.
• Correction — request correction of inaccurate or incomplete personal information.
• Deletion — request deletion of personal information where it is no longer necessary, where consent is withdrawn, or where processing lacks a lawful basis, subject to legal retention obligations.
• Restriction — request that processing be restricted while an accuracy dispute or objection is being resolved.
• Objection — object to processing based on legitimate interests, including profiling, where your individual circumstances justify it.
• Withdrawal of consent — where processing relies on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

Requests should be sent to the pay69 support team with sufficient detail to allow the request to be addressed. pay69 will aim to respond within a reasonable timeframe consistent with applicable law. Some requests may be refused where a legal obligation requires retention or where verification cannot be completed.

Minors and age enforcement

pay69 is intended for users aged 21 and above. pay69 does not knowingly collect personal information from persons under 21. If we become aware that information has been collected from a minor, it will be deleted promptly. Parents and guardians who believe a minor has provided personal information to pay69 should contact support without delay.

Identity and age verification may be requested as part of account or payment processing. Providing false information about your age is a breach of the pay69 Terms & Conditions.

Policy changes and contact

pay69 may update this Privacy Policy to reflect legal developments, operational changes or improvements in data handling practice. The effective date at the top of this page will be revised when a material change is made. Continued use of pay69 after an update constitutes acceptance of the revised Policy.

For privacy questions, data requests or concerns about how personal information has been handled, please write to the pay69 support team. Support email: [email protected]. This address is displayed as plain text only and is not a clickable link. Please include relevant account or transaction context in your message to help us respond efficiently. Never include your password or full security code in any message.